Privacy Policy

Union Crest Bank ("UCB", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our banking services.

We collect information you provide directly to us, such as:

• Account registration details (name, email address, password)
• Identity verification documents (government-issued ID, passport)
• Financial information (account numbers, transaction history)
• Communication preferences and support correspondence

We use the information we collect to:

• Provide, maintain, and improve our banking services
• Process transactions and send you related notices
• Verify your identity and prevent fraud
• Comply with applicable laws and regulatory requirements
• Send you technical notices, security alerts, and support messages
• Respond to your comments and questions

We implement industry-standard security measures to protect your personal data, including AES-256 encryption for data at rest, TLS 1.3 for data in transit, multi-factor authentication, and regular third-party security audits. However, no method of transmission over the Internet is 100% secure.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our platform, conducting our business, or servicing you — provided those parties agree to keep information confidential.

We may also disclose your information when required by law or to protect the rights, property, or safety of UCB, our users, or others.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account data
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Team at privacy@unioncrestbank.com.